5.3 Request Changes to Impact Balance

Reference: Manage Deposit Charges Process Model - Page 2 for the associated business process diagram.

Actor/Role: CSR

Description: Based on investigation and established business rules, the CSR or Authorized User requests various changes that impact the balance. Typically these changes can be:

•	Creation of a new Bill Segment

•	Rebill of a Bill Segment

•	Cancellation of a Bill Segment

•	Creation of a Payment or Adjustment

•	Cancellation of a Payment or Adjustment